Customer Loyality.
Bibliografi.
Judul asli: Stategic planning for public and nonprofit organization: a guide strengthening and sustaining aoganizational achievenment. Bibliografi.
Judul asli: Deal, 13 Ways To Beat Yaur Biggest Selling.
Judul asli: The success journey, the process of living your dream.
Era baru manajemen etis.
Judul asli: Geating Along Is Family Qusiness.