Gaya APA
Tjiptono,Fandy. (1997).
Prinsip-Prinsip Total Quality Service : .
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono,Fandy.
Prinsip-Prinsip Total Quality Service :.
Yogyakarta:
Andi,
1997.
Text.
Gaya MLA
Tjiptono,Fandy.
Prinsip-Prinsip Total Quality Service :.
Yogyakarta:
Andi,
1997.
Text.
Gaya Turabian
Tjiptono,Fandy.
Prinsip-Prinsip Total Quality Service :.
Yogyakarta:
Andi,
1997.
Print.